We will be short staffed the week of Thanksgiving and closed Thanksgiving Day. We will continue to be vigilent in getting your orders processed as quickly as possible but please allow for extra lead time during the holiday season. Thank you from the DTC staff and HAPPY HOLIDAYS!
We will be short staffed the week of Thanksgiving and closed Thanksgiving Day. We will continue to be vigilent in getting your orders processed as quickly as possible but please allow for extra lead time during the holiday season. Thank you from the DTC staff and HAPPY HOLIDAYS!
Diesel Technology of Chattanooga hates long, complex warranties written in language the average Joe Powerstroke can't make heads or tails of. We guarantee that any rebuilt PCM or IDM purchased from us will work properly for 3 years from the date of purchase. There is no mileage limit. This warranty applies only to the original purchaser and does not transfer to the new owner if they sell the truck.
If you do not send back your core we cannot warranty your IDM or PCM.
If your PCM shows signs of water damage inside the case on the printed circuit board, we will repair it for 1/2 price the cost of a rebuilt unit + shipping.
If the case of the IDM has been altered or opened the warranty is void and a replacement will be 1/2 price + shipping.
On both PCMs and IDMs: If the circuit board has been visibly damaged or altered after purchase the warranty is void and the rebuild replacement will be full price + shipping.
If your PCM or IDM fails after the 3 year warranty period, repair is half-price of a new unit.
We WILL NOT reimburse you for the cost of diagnostics, labor or installation, towing or any other expense related to the failure of any of our products. We will NOT provide any warranty for our products if the vehicle's symptoms are rough-running or mis-fires and you are using anything besides genuine Ford or International valve cover gaskets, under valve cover wiring and pig-tails.
If you think one of our products is not working properly, please email us with the symptoms / issues that the vehicle is giving, and tell us what diagnostics and troubleshooting you have performed. We may ask you to perform additional diagnostics before issuing a RMA. You are responsible for the cost of any diagnostic work.
You pay for shipping your old unit to us; we pay ground shipping to send the new unit to you. If you want it shipped back express or overnight, you pay shipping.
When your warranty return is received, we will test it and inform you of the results. We will ship you a replacement rebuild, regardless if the original unit passes or fails testing. The replacement unit will be warrantied for the duration of the original unit's warranty period from the original purchase date.
CHIP PULLS: If you accidentally pull the chip out or install the chip in to the PCM while the ignition is on, it will fry your PCM. If you think this may be the case, please contact us for the Warranty Authorization Form to be sent to you and details on returning the PCM and chip for testing. If you are up front and honest about it - we will warranty it the first time. If it happens more than once or there is evidence of a chip pull and no chip is sent in with the PCM we will not.
The reason for this is that the #1 killer of 7.3 PCM's is people pulling the chip out of the PCM with the key on or the engine running, and we simply cannot warranty stupid.
Please note: Once the purchase of a rebuilt unit is complete, we cannot guarantee the return of your original core. This is because cores are processed immediately upon receipt to meet quality and inventory standards. If you have any questions, feel free to contact us! We're here to help!
Diesel Technology of Chattanooga hates long, complex warranties written in language the average Joe Powerstroke can't make heads or tails of. We guarantee that any rebuilt PCM or IDM purchased from us will work properly for 3 years from the date of purchase. There is no mileage limit. This warranty applies only to the original purchaser and does not transfer to the new owner if they sell the truck.
If you do not send back your core we cannot warranty your IDM or PCM.
If your PCM shows signs of water damage inside the case on the printed circuit board, we will repair it for 1/2 price the cost of a rebuilt unit + shipping.
If the case of the IDM has been altered or opened the warranty is void and a replacement will be 1/2 price + shipping.
On both PCMs and IDMs: If the circuit board has been visibly damaged or altered after purchase the warranty is void and the rebuild replacement will be full price + shipping.
If your PCM or IDM fails after the 3 year warranty period, repair is half-price of a new unit.
We WILL NOT reimburse you for the cost of diagnostics, labor or installation, towing or any other expense related to the failure of any of our products. We will NOT provide any warranty for our products if the vehicle's symptoms are rough-running or mis-fires and you are using anything besides genuine Ford or International valve cover gaskets, under valve cover wiring and pig-tails.
If you think one of our products is not working properly, please email us with the symptoms / issues that the vehicle is giving, and tell us what diagnostics and troubleshooting you have performed. We may ask you to perform additional diagnostics before issuing a RMA. You are responsible for the cost of any diagnostic work.
You pay for shipping your old unit to us; we pay ground shipping to send the new unit to you. If you want it shipped back express or overnight, you pay shipping.
When your warranty return is received, we will test it and inform you of the results. We will ship you a replacement rebuild, regardless if the original unit passes or fails testing. The replacement unit will be warrantied for the duration of the original unit's warranty period from the original purchase date.
CHIP PULLS: If you accidentally pull the chip out or install the chip in to the PCM while the ignition is on, it will fry your PCM. If you think this may be the case, please contact us for the Warranty Authorization Form to be sent to you and details on returning the PCM and chip for testing. If you are up front and honest about it - we will warranty it the first time. If it happens more than once or there is evidence of a chip pull and no chip is sent in with the PCM we will not.
The reason for this is that the #1 killer of 7.3 PCM's is people pulling the chip out of the PCM with the key on or the engine running, and we simply cannot warranty stupid.
Please note: Once the purchase of a rebuilt unit is complete, we cannot guarantee the return of your original core. This is because cores are processed immediately upon receipt to meet quality and inventory standards. If you have any questions, feel free to contact us! We're here to help!
